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Started inElectronics & Comm.
Manakula Vinayagar Institute of Technology — the foundation everything else was built on.
Five years writing .NET code taught me how systems break. Design is where I went to stop that from happening.
I spent 2016 to 2021 as an engineer at TCS, then moved into UX and product design in-house at Infosys, on the Finacle unit, in November 2021. I lead experience design for the customer-facing Finacle Support Center: research, information architecture, and interface work on a portal used by partner banks, rebuilt through a platform migration. Alongside it, I own the internal side of the unit, brand, communications, webinars, the design culture the team runs on day to day. Right now I'm looking for what's next: a product or UX design role at a startup or product company in Bangalore.
Selected work
A navigation and search redesign for Finacle's customer support portal, backed by in-person research with bank IT teams and a feature restoration I pushed for after a platform migration quietly dropped it.
BESCOM's official bill-payment app had quietly lost user trust — a UPI flow that needed a second phone, bills that stayed "pending" days after payment, no way to compare usage across accounts. I reframed it as a trust problem rather than a features gap and redesigned around three pillars: same-device payment, timestamped certainty, and a clear usage dashboard. I put the hi-fi prototype in front of the same people whose frustrations shaped it — one said she wished this were the real app.
Aura Preschool (anonymized) ran on manual WhatsApp broadcasts and Gmail notices that got buried, with class photos posted only to Facebook — quietly excluding any parent without an account. As a parent there myself, I'd missed notices this way. I designed and built a role-based PWA — separate admin, teacher, and parent experiences — with an automated meal planner, notifications, a photo gallery, and WhatsApp broadcast integration. I demoed the working app to school leadership and shared a formal RFP; the proposal is now under consideration.
What I design and build with
Design tools
Comms & platforms
Newsletters and internal webparts end to end — IA, page builds, publishing.
AI-assisted workflow
Prototyped BESCOM end to end, built internal Finacle tools, produced this portfolio's hero video with Firefly/Veo.